Do I need an appointment? Do you take walk-ins?No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?Application fees are $65 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?Applications may be found under the Floorplans tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?Residents are responsible for paying their portion of water, sewer and trash monthly and this is billed on their rent statement. Certain units also required to pay their share of gas service. All residents pay electric directly to Ameren UE.
What is the security deposit?Security deposits will vary depending on qualifying criteria, starting at a minimum of $250.
When is my rent payment due? What day of the month am I liable for a late charge?Rent is always due on the first and a $50 late fee is assessed on the 6th of every month (even Sundays and holidays). A charge of $5 a day is assessed every day after the 6th until rent is paid in full.
How can I pay my rent?You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?Up to 2 pets, cats or dogs, are allowed. Pets living in the apartment will require a one-time, nonrefundable pet fee per pet in addition to the pet deposit (refundable). There is also monthly pet rent per pet. Total maximum weight for pets is 100 lbs. Breed restrictions apply. Check out our Pet Policy page for more information.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 45-day notice is required before vacating your apartment, and the lease buy-out fee is two and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?We require a 45-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 45 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?Yes! We have AT&T exclusively for all of our residents TV and internet services!
Is renters insurance required?All residents are required to maintain renters insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
Can I grill on the property?You are allowed to use gas or electric grills on the property. We also provide charcoal grills in common areas.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
I have lived here for just over a year and I love it. The location of this property is ideal! The apartments might have been built a long time ago but you can tell that they really keep them in great shape. The office and maintenance staff are friendly and accommodating. The pool is awesome in the summer and they always maintain and clean it well. In the winter they always pay attention to the sidewalks and parking lots promptly. I love how clean they keep the hallways. Great place to live!- Anonymous
Loved this place. Lived here for 9 years, and had to move due to a job relocation. If I could bring General Grant with me... I would! The new staff with the new company is amazing and are very focused on customer service and making sure the residents are taken care of, as well as the maintenance staff. Only downfall is parking sometimes... but it usually is never an issue for me. The Villages at General Grant changed my view on apartment complex- Anonymous
5 Star Review: The resident manager is excellent, efficient, knowledgeable and responds to requests. Thank you Susan for being responsive and welcoming. The office staff is very friendly and helpful. I- Google Review
5 Star Review: I love living here. We are ready to upgrade so we are waiting to transfer in the complex. We love the staff they are always so helpful and friendly! Most of the people in the complex are also friendly and nice. Only real complaint is smoking is allowed in most buildings but we won- Google Review
5 Star Review: I have been here 3 months and I absolutely love it. Spacious, safe, clean. Pet friendly and plenty of space to walk your dog. I’ve already had friends who want to move in here too!- Google Review
This place is amazing! The staff is really nice, specially Preston! Thanks to him for all the help!- Facebook Review